Swensons (Seven Hills) Drive-In Restaurants at 7635 Broadview Road, Seven Hills, Ohio.

Great product, terrible customer experience.

I'd go here at least once a week if it was at all a more pleasant, effortless trip to make. Three really quite simple things stick out to me when I think about Swensons and the things they lack, and the reasons I tend to opt for a place like Wendy's instead:

1. Can we please have some outdoor seating and/or a separate walk up ordering window?

2. At the very least, give us the ability to split checks for credit card payment.

3. Salt the damn fries.

I understand the want to keep it a unique, personal experience, but you don't need to make it such an inconvenience. Please research the California-based burger bar The Habit for a shining example of marrying a great product with intuitive, customer-centric service, all while retaining the specific grassroots vibe that made them great in the first place.